uniformNZ HelpSee below for information on samples, purchasing, shipping, terms & conditions, privacy + more
Request Samples Online
If you are purchasing uniforms and require a sample to help make your final decision, simply:
- Add the items you would like to see to your Order/Quote.
- Check the size, colour and shipping requirements are correct.
- Select Create a Quote and fill out your contact details.
- Tick the box to request samples.
- Submit your quote.
- We'll check over your sample request and provide the best option for getting them to you.
- We will then make arrangements to send them out to you. Samples are on 10 day approval.
What do samples cost?
Depending on the account you have with us and the samples you require, we may require you to pay for the samples up front. Your salesperson will discuss this with you after you have requested your samples. If you require additional samples, the same costs may apply. Account holders will be invoiced in full if samples are not returned within our timeframes.
Headwear Samples
You can submit a quote to us from the shopping cart for any quantity of hats above the specified minimum. If you require a sample, we will contact you about purchasing a sample hat and shipping. Sample hats are non returnable and will not be refunded.
When will I receive them?
From confirmation, samples can take 3-5 working days to despatch. You have 7-10 days to review/approve once received. Samples need to be returned to us on courier when your 10 day approval ends.
How long can I view them?
We allow approximately 10 days for you to view them once you have received them. Garments received back after this date may be charged in full or have a re-stocking fee applied.
How do I return them?
Please send them back to our showroom address on the contact page. You will need to cover shipping costs when sending them back.
Are there any other terms?
Please review (and print if needed) our uniform returns policy and sample guide in the PDF below. Or you can view more returns guidelines further down the help page.
Purchase Online
Creating a uniform quote and purchasing online is all done through the same online quote system.
- Simply navigate to the Uniforms & Logos area and find the styles you require.
- Click "Add" to add your preferred styles & logos to your online order/quote.
- Confirm your quantities, colour, size requirements & shipping details are correct.
- Choose "Create a Quote" or "Purchase Now" and you will be taken to a secure area to enter your details.
- At any point before final confirmation by you, you can delete or adjust your order to suit.
- Click the submit button and your purchase/quote will be sent to us and we will contact you to confirm any details.
- If no logos are required, please allow 3-7 days for delivery, or let us know if your order is required by a certain date.
Payment Options
You can select Credit Card, Cash, Bank Transfer or On Account when purchasing online.
Credit Card Details for Samples or Purchases with Branding
Your credit card will be authorised but not charged for purchases that have a quote for branding included. The authorisation will expire after 7 days if the job does not proceed. The name "uniformNZ Limited" will show on your statement when payments are completed.
Delivery
We send your order by tracked Courier. You can also choose to pick up/collect from our Invercargill showroom when ready. See below for more delivery information.
By Email
If you wish to purchase from us by email, our address for sales is info@uniformnz.com. This will give the email priority attention and will go directly to our order processing area. Remember to include your contact, payment and full order details.
By Phone +64 03-218-9152
When calling and paying by credit card, have pen and paper ready to record any details we will give you i.e. order number and tracking number.
By Mail Order - P.O. Box 27 Invercargill
You can send us your own order. You can either click the link to download and print out our order form or you can contact us to email you a copy.
On Account - You need to have an approved credit facility with us in place
Should you wish to apply for a credit account with uniformNZ Ltd, please print out the attached application form and fill out all the required details so we can process your request quickly and efficiently. You can email or post it to us for processing.
We can accept most image formats to complete your uniform branding. Just note that the better quality information we receive from our clients the quicker the branding process. If you don't have access to a good quality image for your branding we can help create something for you. If your existing logo needs redrawn there may be a small fee.
- For embroidery a good quality JPG or similar is preferred.
- For printing and transfers a PDF, EPS or AI vector of your logo with all text as curves is the easiest for us to reproduce.
- If you need us to match colours precisely, a relevant PMS colour is the simplest way to ensure you get a good match.
If your logo has fine detail in it we do prefer a vector image to reproduce your logo for printing. With a bitmap file (eg. JPG) we may not be able to give you the best reproduction. For more info on why a vector is better than a bitmap check out this link: Raster (Bitmap) vs Vector.
Supplying your own garments?
We can brand most garments, we usually just require a visual inspection to confirm they are suitable. Please be aware we take no responsibility for any third party garments during the branding process.
- We can exchange the size and colour of an unbranded product within 14 days
- Returns/exchanges after this timeframe may not be able to be returned, please contact your salesperson for confirmation.
- Products must be returned in tidy condition with all packaging and labelling intact.
- Products not fit for resale will be invoiced or have a fee applied.
- If you change your mind about an order with multiple sizes and colours of the same style product you will be charged a re-stocking fee.
- If you have an additional exchange after the first, you wil be charged return shipping.
- Products that have been altered or that have had logos affixed cannot be accepted for return unless there is a genuine fault.
- Unfortunately shipping charges on returns are not refundable.
We ship throughout NZ and can also ship overseas/worldwide on request. Shipping costs are calculated when creating your online order/quote. Most of our NZ deliveries are sent with Courierpost New Zealand.
UNBRANDED GOODS / BLANK GARMENTS
Please allow 3-7 working days for delivery of goods with no logos or branding requirements. Standard despatch is 2-4 days from our showroom plus shipping time to your location. Let us know if your order is required by a certain date in the final comments box, we will do our best to get it to you on time. Please view the Priority Shipping option below if you need your unbranded order quickly.
BRANDED GOODS, PRINT & EMBROIDERY
For orders with logos and branding the time frame will depend on the requirements of your job. We can advise approximate timeframe and work with you if you have a deadline.
PRIORITY DESPATCH / SHIPPING
Priority despatch is available for some products when branding is not required. Items ordered before 12pm are often shipped within 1 working day and delivery is 1-3 days after that. Priority means we can ship direct from distribution centres around NZ. It costs a little extra but it can shorten delivery times by a couple of days. You may receive your items in more than one package.
RURAL DELIVERY
Please allow an extra 2 days on top of above options for rural shipping.
TRACKING YOUR DELIVERY
For standard delivery and branded orders you should receive a tracking email when they leave our showroom. For priority shipping you will not receive automatic tracking, but we can usually provide some if requested. Please allow us a day to get tracking from the courier in this scenario.
WORLDWIDE / OVERSEAS DELIVERY
You can select the Worldwide (Price TBC) (to be confirmed) option in our shopping cart. Submit your shopping cart to us as a quote and we will come back with a shipping price before processing your order. Please allow 1 working day for us to get a shipping price to you.
PICK UP
Pick Up is from our uniform showroom at 142 Otepuni Avenue, Invercargill. We will let you know when your order is ready for pick up. Stock may need to be ordered in, so please allow a couple of days.
While most of our suppliers have good stock levels available, there are a few items with delays on deliveries. Everyone is working hard to keep track of stock levels and keep clients informed if there are any changes to delivery dates. If you have any events coming up, make sure to get in and organised as early as possible.
Occasionally a product may be temporarily out of stock. We will notify you of the situation and give the option of placing it on back order. We will give you an indication of when you can expect to receive that item. Goods on backorder will not be charged to you until they have been despatched.
New Zealand has a goods and services tax rate that is added to all our prices. Orders requesting worldwide shipping have the GST removed from their online order/quote. If the GST rate was altered by the government, the new rate would apply immediately.
Under the Privacy Act 1993 we provide you with the right to see and/or correct your personal information. We do not disclose private information to any other person or company.
From time to time we may contact you with offers on other relevant products or services that we think may be of interest to you. If you would prefer to be excluded from these please let us know so we can ensure your name is withheld. We respect your privacy.
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Most of our downloadable documents are in PDF format. We recommend the following PDF reader:
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